Delivery, Return & Warranty Policy

Delivery and Installation of Equipment

Gym Fit Out offers free delivery & Installation on all Fitness Equipment sold across United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Delivery Charges

Delivery is free on orders above the minimum values shown below. For smaller orders, delivery is quoted individually based on your location and the items ordered. Message us on WhatsApp and we will confirm the exact cost before you commit.

Installation Service Installation will be carried out by our technicians at your premises based on your convenience. This service is generally applicable for equipment only. Installation service will not be covered for below items;

• Brackets
• Pull up Bars
• Hooks for punching bags
• Basketball Hoop

Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.

Delivery & Shipping lead Time

The above are normal delivery lead time for all regions. However, it may fluctuate depending on various irrepressible factors, generally being;

• Unusual surge in orders, generally during a sale promotion period.
• Unusual delay in border clearance from Customs Authority – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
• Delay in providing personal ID information for submission to shipping agent towards customs authority clearance as per shipping agent guidelines – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Returns Policy

Returns, Refunds, Cancellations & Order Changes
At GymFitOut Dubai, we supply and rent gym equipment, recovery equipment, home gym packages, commercial gym equipment, accessories, and related products across the UAE and GCC.
Because many items are large, specialist, imported, installed, reserved, or procured specifically for a customer, returns, refunds, cancellations, exchanges and order changes are not automatic.
All returns, refunds, cancellations, exchanges, credits or order changes are subject to approval by GymFitOut Dubai management and must be confirmed in writing.

Order Confirmation
An order is considered confirmed once a quotation, sales order, invoice, rental agreement, purchase confirmation, payment request, or written order confirmation has been signed, approved, paid, partially paid, or otherwise accepted by the customer.
Once an order is confirmed, GymFitOut Dubai may begin reserving stock, procuring equipment, placing supplier orders, arranging logistics, preparing delivery, scheduling installation, or allocating equipment specifically for that customer.
Once this process has started, the order may not be cancelled, changed, returned, exchanged, refunded, or credited unless agreed in writing by GymFitOut Dubai.

Custom Procurement & Special Orders
Some products are imported, customised, specially ordered, procured from third-party suppliers, reserved from supplier stock, or sourced specifically to fulfil a customer’s order.
Once a confirmed order has been placed for these items, any deposit, advance payment, balance payment, or full payment may be non-refundable.
This applies even if the customer changes their mind, changes project plans, delays the project, no longer requires the equipment, has site access issues, cancels the order, or requests a different product after confirmation.
If GymFitOut Dubai has already incurred costs, the customer may remain liable for those costs. This may include, but is not limited to, supplier payments, shipping, customs duties, clearance charges, storage charges, restocking fees, logistics costs, payment charges, handling fees, installation preparation, and any other costs reasonably incurred.
Any additional costs may be invoiced separately and must be paid within the payment period stated on the invoice or written communication.

Unboxed, Delivered, Installed or Used Items
Items that have been dispatched, delivered, opened, unboxed, assembled, installed, tested, used, moved into position, customised, or handled for installation are generally non-returnable and non-refundable.
This includes, but is not limited to, treadmills, bikes, strength machines, racks, benches, dumbbells, flooring, saunas, ice baths, chillers, recovery equipment, home gym packages, commercial gym equipment, and any item requiring delivery, installation, assembly, handling, or specialist logistics.
If a return is approved by management, the product must be in unused, unopened, original condition, with all packaging, parts, manuals, accessories, cables, attachments, keys, screens, and supplied items included.
Any approved return may be subject to collection fees, handling fees, restocking fees, supplier charges, bank charges, payment gateway charges, delivery charges, installation charges, dismantling charges, inspection charges, repair charges, cleaning charges, or any other reasonable costs incurred by GymFitOut Dubai.

Changes to Orders
Any changes to product specification, quantity, model, finish, delivery location, installation requirement, or order details after confirmation must be agreed in writing by GymFitOut Dubai.
Verbal changes are not binding.
Any approved change may result in revised pricing, revised lead times, additional charges, supplier restrictions, cancellation of a previous order, or replacement of a previous quotation, sales order or invoice with a revised document.
Where a revised quotation, sales order, invoice, or written confirmation is issued and accepted, it may replace and supersede any previous version relating to the same order.

Deliveries to Other GCC Countries
For deliveries outside the UAE, including Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, returns are not available once the product has been dispatched from our warehouse, supplier location, freight provider, or logistics partner.
If a customer wishes to cancel a GCC order before dispatch, they must request cancellation in writing. If the cancellation is approved, any eligible refund will usually be processed within 7 to 10 working days, subject to bank, payment gateway, supplier, finance provider, and internal processing times.
For GCC orders, delivery charges, customs duties, import fees, clearance charges, storage fees, failed delivery charges, third-party logistics charges, supplier charges, and any other related costs may be non-refundable once incurred.

Pricing, Payment & Balances
All prices, payment terms, deposits, balances, VAT amounts, delivery charges, installation charges, and payment deadlines will be stated on the relevant quotation, sales order, invoice, rental agreement, or written confirmation.
Where a balance is due before or upon delivery and installation, the customer must ensure payment is ready in the agreed method and timeframe.
GymFitOut Dubai is not obligated to deliver, install, release, hand over, transfer ownership, or complete an order until all required payments are received in cleared funds, unless agreed otherwise in writing.
Title to sold equipment remains with GymFitOut Dubai until the full order value and any related charges are received in cleared funds.
Risk passes to the customer once the equipment is delivered to the customer’s location, unless otherwise agreed in writing.

Lead Times, Delivery & Installation
Lead times, delivery dates and installation dates are estimates only and are not guaranteed.
GymFitOut Dubai is not liable for delays caused by suppliers, manufacturers, freight carriers, customs, shipping delays, clearance issues, port delays, weather, road restrictions, building access, customer availability, approval delays, third-party contractors, force majeure, or any cause outside our reasonable control.
The customer is responsible for ensuring that the delivery location has suitable access, sufficient space, safe flooring, correct electrical supply, parking access, lift access, security approval, building management approval, and any permission required for delivery, installation, or use of the equipment.
GymFitOut Dubai is not responsible for failed delivery, delay, additional costs, or inability to install where access is restricted, measurements are incorrect, approvals are missing, the site is not ready, the customer is unavailable, or the product cannot be safely moved into the requested location.
Any additional work, return visit, waiting time, failed delivery, storage, special access requirement, crane service, stair carry, dismantling, reassembly, relocation, or extra manpower requirement may be charged separately.

Warranty Information
A standard 1-year warranty from the date of purchase is applicable on eligible equipment, unless otherwise stated on the quotation, sales order, invoice, warranty document, supplier document, manufacturer document, or written confirmation.
Some products may be supplied with the manufacturer’s standard warranty. Where applicable, GymFitOut Dubai will assist the customer with reasonable warranty claims, but we are not the manufacturer and our liability does not extend beyond the applicable warranty terms.
The warranty covers eligible manufacturing defects only. Where applicable, warranty support may include labour and spare parts, subject to inspection, product type, supplier terms, manufacturer terms, parts availability, and warranty approval.
The warranty does not cover normal wear and tear, misuse, abuse, neglect, accidental damage, water damage, electrical damage, rust, corrosion, cosmetic damage, scratches, dents, overloading, incorrect installation by others, outdoor exposure where the product is not designed for outdoor use, failure to follow the product manual, lack of maintenance, unauthorised relocation, or any use outside the intended purpose of the equipment.
The warranty may be voided if the equipment has been opened, modified, repaired, serviced, relocated, dismantled, adjusted, or tampered with by any person, technician, contractor, or third party not approved in writing by GymFitOut Dubai.
Warranty claims must be reported to GymFitOut Dubai in writing as soon as the issue is noticed. The customer must provide clear details, photos, videos, proof of purchase, and any other information reasonably required to assess the claim.
GymFitOut Dubai reserves the right to inspect the equipment before approving any warranty repair, replacement, service visit, spare part, exchange, or other remedy.

Rental Equipment Returns
For rental equipment, all rental terms, minimum rental periods, notice periods, collection fees, damage charges, servicing charges, and return conditions are subject to the relevant rental agreement, quotation, invoice, or written confirmation issued to the customer.
All rental equipment remains the property of GymFitOut Dubai unless otherwise agreed in writing.
Rental equipment must be returned in good working condition, allowing only for fair wear and tear from normal use. The customer is responsible for any loss, damage, misuse, missing parts, missing accessories, water damage, electrical damage, excessive dirt, stains, scratches beyond normal use, or damage caused by moving, relocating, dismantling, modifying, repairing, or misusing the equipment without approval.
If rental equipment cannot be collected due to access issues, unavailable customer contact, parking restrictions, building rules, lack of permission, unsafe access, or the equipment not being ready for collection, additional collection or call-out charges may apply.

Overriding Terms
Any wording, condition, exclusion, payment term, cancellation term, return term, refund term, delivery term, warranty term, special condition, or order-specific note stated in a quotation, sales order, invoice, rental agreement, purchase confirmation, supplier document, or written communication from GymFitOut Dubai will override any general wording shown on this website.
The terms stated on the relevant quotation, sales order, invoice, rental agreement, or written confirmation govern that specific order in full.
No website wording, prior quotation, previous sales order, proforma, invoice, email, message, verbal discussion, or earlier document should be treated as overriding the final agreed quotation, sales order, invoice, rental agreement, or written confirmation unless GymFitOut Dubai confirms this in writing.

Miscellaneous Protections
Product images, website descriptions, specifications, colours, finishes, dimensions, features, accessories, and availability are provided for general guidance only and may vary depending on the exact model, supplier batch, stock availability, manufacturing updates, or product version supplied.
GymFitOut Dubai may supply an equivalent or upgraded product where the original item is unavailable, discontinued, delayed, or replaced by a newer model, provided the replacement is reasonably similar in function, quality, or value.
Refunds, where approved, may be issued as a bank transfer, card refund, store credit, replacement, exchange, or another method decided by GymFitOut Dubai management.
Any refund may be subject to deductions for non-cash payment processing fees, including card charges, bank charges, payment gateway fees, finance provider charges, or any other third-party payment-related deductions.
GymFitOut Dubai reserves the right to refuse a return, refund, exchange, cancellation, warranty claim, service request, delivery, or installation where the request falls outside the agreed terms, where the product has been used or altered, where supplier restrictions apply, where payment is outstanding, or where the request is considered unreasonable by management.
Nothing on this website should be treated as a guarantee that any product, order, rental, service, delivery, warranty claim, return, exchange, cancellation, or refund will be accepted unless confirmed in writing by GymFitOut Dubai.